However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Im very upset that no one can seem to figure out where the money I paid went and if this is not resolved then Im stuck paying a loan company ONTOP on paying the remaining due to quest diagnostics though it was already paid.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. He was really no help with trying to look into any other areas to where there could have been a mixup but seemed like I was being rushed off the phone and kept being repeatedly told that I have a balance and havent paid any money. This representative told me that money clears in 24 hours, therefore the $245 should have showed way before my account was charged again for another monthly fee that I didnt need to pay at that point. I had emailed over proof that my account on my end for ********************** showed ZERO and an email from my loan company advising quest diagnostics DID in fact take the money. I called customer support and was told I havent made a payment on my account which was a lie and I asked where the money went that I paid, just to be told I dont know, but you still have a balance. Come to find out that a couple days later quest diagnostics took out my monthly payment though I already paid the balance in full. I PAID them the remainder balance due on April 23rd and it was confirmed by my loan company that Quest diagnostics DID take the money from them on April 25th. I had about $245 remaining on my balance and it was a few days before my monthly payment was to come out for quest diagnostics so I had went through a loan company to obtain $245 so it was an easier monthly payment on my check book than what quest diagnostics was having me pay. I had set up a payment plant to ensure that my payments were being made and the company was obtaining their money. Select the More Info (⋮) icon for the appropriate appointment and then select Modify or Cancel and follow the prompts.I have been working with this company to pay off a bill from previous labs I had done. If you are signed in, select View upcoming appointments, which opens the Appointments page in MyQuest, listing all of your upcoming appointments.Open the email from Quest and select Change or cancel your appointment for the appropriate appointment and then follow the prompts. You will receive 1 or more emails from Quest Diagnostics listing all of your upcoming appointments. Type the email address or phone number used to create the appointment and select Send Details. If you don't know the appointment confirmation code, select change or cancel, and then select Forgot confirmation code.If you know the appointment confirmation code, select changeor cancel, enter the confirmation code, and then follow the prompts.Visit the Quest Schedule Appointment page, where you can reschedule or cancel an appointment using any of the following methods:
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